Refund policy

Return eligibility

Request a return within [Return window] days of delivery. Returns for a change of mind: [Whether accepted and any conditions]. Items must meet these conditions: [Condition requirements and exceptions].

How to request a return

Email CS@litianweb.com with your order number and the item you wish to return. We will provide return instructions and confirm the return address. Return shipping and any applicable fees: [Who pays for return shipping, label process, and any restocking fee].

Keep your return tracking number if you use a tracked shipping service. [Specify the deadline for mailing an approved return and whether original shipping charges are refundable.]

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, email us with your order number and a description of the issue so we can help.

Tell us which item was affected and include photos of the item or packaging if available. We will review the issue and explain the next steps.

Refund timing

We review returns within [Inspection time] business days after receipt. Approved refunds are issued to the original payment method within [Refund processing time] business days of approval. Your payment provider may need additional time to post the refund.